This policy explains how cancellations and refunds are handled for bookings arranged through Billionaires Travel. Because flights, car rentals and hotel bookings are each governed by the supplying airline, car rental company, or hotel, refund eligibility for the fare, rental or room rate itself depends on their own fare rules and policies, in addition to our own service-fee guarantee below.
Refund and change eligibility for flights depends on the fare type purchased. Many discounted fares are non-refundable or carry change fees set by the airline; more flexible fares may allow free or low-cost changes. Our team always discloses the fare's refund rules before you book.
Most car rental reservations arranged through us can be cancelled free of charge up to 24–48 hours before pickup, depending on the rental partner's policy. Cancellations made after that window, or no-shows, may be subject to a cancellation fee charged by the rental company.
Refundability depends on the rate booked: Flexible/Refundable rates can typically be cancelled free of charge up to 24–48 hours before check-in, while Prepaid or non-refundable rates are generally non-refundable once booked. Applicable rules are confirmed at the time of booking.
Our service fee is covered by the guarantee above: if the booked service isn't delivered, or you're not happy with Billionaires Travel's service, we refund 100% of the service fee within 7–14 business days. This is separate from, and in addition to, any refund owed on the airline, rental, or hotel rate itself.
Once a refund is approved, service-fee refunds are processed within 7–14 business days. Supplier refunds for the fare, rental or room rate itself follow that airline's, rental company's, or hotel's own processing timelines, which can vary.
Call +1 (249) 688 2744 or email contact@billionairestravel.com with your booking details. We'll confirm supplier refund eligibility and process anything owed, including our service-fee guarantee, as quickly as possible.